Happy Monday Everyone!
Today, I'm going to talk about a new blog series that I have created for the month of March. It's going to focus around Customer Service/Support advice for fellow Etsy Sellers or other small business owners.
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My first job experiences were never in retail. I just started working in retail a few years ago and who knew I would find the idea of owning my own business appealing. One of the crucial aspects to owning your own business is customer service. If you have excellent customer service then it increases your chances of keeping your customer as well as gaining new ones.
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Some of the topics that will be included in this series are the following:
How to handle shipping issues.
How to respond to a disgruntled customer, responding to negative feedback, and inquiries.
How to handle shop policies or enforcing your own business policies.
How to handle social media with your shop.
I have a few guests that will be posting their experiences with their shops throughout this series. If you are interested in sharing an experience and sharing how you handle it that would be great. Just send me an email at eyelah@gmail.com for more details. I would definitely love to hear about your experiences and what happened afterwards.
Also, don't forget today is the last day for the giveaway!
I never thought I'd be working retail when I grew up, either. But here we are! :-)
ReplyDeleteHahahaha. I love that first card "This job is the perfect stepping stone toward not achieving my dreams" Too funny! I've pretty much only had customer service jobs and I can't say I've always loved it. I do want my own business, though, so taking care of my customers is important to me! I'd never really thought of having a crafting business as working in retail, but I guess it really is.
ReplyDeleteThank goodness I've only had one 'issue' so far and I was able to resolve it satisfactorily. I really hate the thought of anyone being disappointed in something I've made. I'd be happy to write about my experience and what I did for your series.
I think I already told you that I'm looking forward to this series. There's a lot of customer service info I probably don't know and would rather not have to learn the hard way-haha-which is how I've learned most things thus far with my shop! Also, a lot of stuff I've read on blogs has been mostly common sense, so it will be nice to learn from someone who actually works in this field. :)
ReplyDeleteGreat new series, Ayla!
ReplyDeleteEven while working in the corporate world I always had to deal with one customer or another (sometimes the customer meant a company), so I have learnt a lot of beneficial things along the way :)
Sounds like a great new series! I am looking forward to hearing all your tips.
ReplyDeleteValerie
Everyday Inspired
Love the second card! so funny! Looks like a great series. Looking forward to it!
ReplyDeleteCan't wait to read the new series! It's definitely a challenge running a small business, but always worth it at the end of the day :)
ReplyDeleteAnd thanks for the awesome giveaway too!
This is such a great idea for a series...we can all use tips in this area!
ReplyDeleteThis will be a great series -- I'm looking forward to discovering some new ideas and tips!
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