Happy Monday Everyone!
Today, I'm going to talk about a new blog series that I have created for the month of March. It's going to focus around Customer Service/Support advice for fellow Etsy Sellers or other small business owners.
My first job experiences were never in retail. I just started working in retail a few years ago and who knew I would find the idea of owning my own business appealing. One of the crucial aspects to owning your own business is customer service. If you have excellent customer service then it increases your chances of keeping your customer as well as gaining new ones.
Some of the topics that will be included in this series are the following:
How to handle shipping issues.
How to respond to a disgruntled customer, responding to negative feedback, and inquiries.
How to handle shop policies or enforcing your own business policies.
How to handle social media with your shop.
I have a few guests that will be posting their experiences with their shops throughout this series. If you are interested in sharing an experience and sharing how you handle it that would be great. Just send me an email at firstname.lastname@example.org for more details. I would definitely love to hear about your experiences and what happened afterwards.
Also, don't forget today is the last day for the giveaway!